WARRANTIES & RETURNS

RETURNS POLICY

Refunds are available for all full-priced items. Items must be returned within 14 days of receipt for a refund and any received thereafter may be denied. Your return parcel must be post stamped within 14 business days of you receiving the order.

You must contact us first to request a return, we will send you the correct return address, please do NOT return item(s) without a valid RA from us. If you return any item(s) without an RA we will not be able to issue any refunds until we receive the merchandise. 

Items must be returned in their original condition including tags and sanitary labels. Once 2 Love One has received your returned package (or the company the item was shipped from), all returned items will be inspected before a refund is issued. 2 Love One reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way and they will be returned to sender. You will be notified via email if your returned item is not suitable for a refund. Any items shipped directly from the manufacturer must be shipped back to the manufacturer, includes China, Europe, United States, etc. You must ship back with a tracking number included so we can verify items are delivered. 

The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through the traceable mail, as any returned items that are not received by 2 Love One will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items. 

Please allow 5-30 business days for a refund to be processed from the date that the returned item is received by 2 Love One. You will be informed via the email address that is listed on your 2 Love One account once this transaction has been processed. Refunds will be issued to the credit card or PayPal account that the payment had originally come from. 

If this will be an issue for any reason, please be aware that you must contact our customer care team at hello@2loveone.com prior to returning any items to 2 Love One in order to organize alternative arrangements. If this is not done prior to your return being sent back, any issues which may arise with refunds to the original account are completely out of our control and 2 Love One will not be held accountable. 

Please note that the goods are your responsibility until they are returned to 2 Love One. 2 Love One will NOT issue a refund on item(s) that are not received or are lost in transit.

If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at hello@2loveone.com and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item.

Shipping is non-refundable except in cases where we may have made an error. 

EXCHANGES

If you require a replacement size, color or alternative item/s, you are required to place a new order.

SALE ITEMS

Under United States Consumer Law, we are not required to provide a refund or replacement on final sale items if you change your mind. This includes a change of mind with regards to color, size, and fit. 

You can choose a refund or exchange if a final sale item has a major problem. This is when the item:

• has a problem that would have stopped someone from buying the item if they had known about it (Please note that this does not include a change of mind with regards to size, color or fit)

• is unsafe

If you have any other questions, please feel free to contact at hello@2loveone.com